Frequently Asked Questions

Below are a few of the questions we often receive at Fieldstone Counseling. If you can’t find the answers to your questions below, feel free to call or email us.



What kinds of counseling issues does Fieldstone address?

People come to Fieldstone Counseling with many different struggles. Some of the issues that we regularly counsel include:

  • Marriage and family issues
  • Anger and conflict
  • Guilt and shame
  • Struggling with loss
  • Depression
  • Eating disorders/body image
  • Abuse
  • Fear and Anxiety
  • Obsessive and compulsive behaviors
  • Addictions
  • Loneliness

Does Fieldstone Counseling use licensed professionals?

Fieldstone Counseling does not use licensed professionals. Your Fieldstone counselor is trained in the use of the Scriptures in counseling settings. Although some of our counselors have additional training and/or licensure, for purposes of their counseling at Fieldstone, they solely practice biblical counseling, which requires a commitment to the position that the Scriptures provide the authoritative rule of faith and standard of conduct. Please note that, as biblical counselors, Fieldstone counselors are not professional counselors or professional therapists as described in Chapter 4757 of the Ohio Revised Code, and Fieldstone Counseling does not otherwise provide professional clinical counseling or professional mental health services.

Where are you located?

Fieldstone Counseling meets in four different locations as well as provides remote counseling through Google Hangouts and

  • Fieldstone Green: 4520 South Arlington Rd. Uniontown, OH 44685
  • Fieldstone Bainbridge: 7100 Pettibone Rd. Chagrin Falls, OH 44023
  • Fieldstone Lake County: 3961 Kirtland Rd. Willoughby, OH 44094
  • Fieldstone Lakewood: 14398 Detroit Ave. Lakewood, OH 44107
  • Remote Counseling: inquire at


Do you take insurance?

Fieldstone Counseling does not take health insurance for the suggested donation. Please contact your local church and inquire about their ability to assist financially before requesting aid through Fieldstone. After checking with your local church, please apply with us for a reduced suggested donation. Fieldstone scholarships and reduced counseling rates are effective for 10 counseling sessions. After this point, we will work with you to reassess your needs.

What forms of payment do you take?

Our default system for processing your suggestion donation is an email-based system called Square. This is a secure system that allows us to send an email directly to you through which you can give for your sessions using a credit or debit card. The email address that you use to fill out your intake form will be the address to which these emails are sent, unless otherwise specified.

If you would prefer to use cash or check, we would be happy to accommodate that! In that case we will mail a hard copy of your invoice to your home with a pre-addressed return envelope included. Again, if you would prefer to use this hard copy system you will need to contact us directly to specify this preference. Our finance department can be reached by email ( or phone at (330) 896-7204.

Please let us know if a church or other third party will be assisting financially and we are happy to work with them.



Can I see someone immediately?

Once we have received all the necessary paperwork it can take up to one week to be paired with a Fieldstone Counselor. We take all information provided on the intake paperwork into consideration, including your availability and selected location. In light of this, there is a possibility that your chosen location and time frame may be at maximum capacity with our current counselors. If this is the case, then you will be notified and placed on a waitlist until a counselor becomes available. This is not a common experience. 

We are not a 24 hour emergency care facility. If you are experiencing a crisis you should contact a physician, a local emergency room or the local police department when necessary and appropriate by dialing 911.

How do I make appointments?

To schedule your initial appointment, you will need to complete the intake paperwork. After all of the appropriate intake forms have been submitted, a Fieldstone team member will contact you to schedule an initial appointment.

  1. To schedule an individual appointment, please complete the intake paperwork for yourself. 

  2. If you are a parent/guardian filling this out for your child or adolescent (anyone under 18 years old) please use the adolescent-specific intake form. There will be an opportunity for both the child and the guardian to write information on this form. We also recommend you read the “Note to parents” before beginning counseling for your adolescent.

  3. If you are looking to pursue marriage or family counseling, we require completed intake paperwork for all individuals that will regularly be part of the counseling time. This means a husband and wife will each fill out their own intake form.

  4. If you are pursuing family counseling all active participants who are over 18 must fill out their own intake form.

What if I cannot make my appointment?

We ask that you give at least a 24 hour notice for cancellations. If you fail to give us a 24-hour notice we would ask you to provide a $50 donation for your missed appointment.



How many sessions will I need?

Fieldstone Counselors determine the number of sessions according to your individual needs. Your counselor will work with you to determine the number of sessions recommended, although your total investment is often not known at the onset of counseling.

How long do sessions last?

Typically, counseling visits are offered in 50-minute sessions. Sometimes counselors will suggest longer sessions if they feel it will help progress.

What’s the difference between marriage and family sessions?

Marriage sessions are when both husband and wife are present for a counseling session; it is billed at the suggested donation rate of $95. Family sessions are when more than one member of a family are present together in a counseling session. The counselor will work with you to determine the best format for your situation. These sessions are typically a parent/ guardian and a child or adolescent. Family sessions are billed at the suggested donation rate of $95. All child/adolescent sessions are billed at the suggested donation rate of $95 per session. Please note that Fieldstone's suggested donation will increase to $75 for individual and $110 for marriage, family, and adolescents on January 1, 2022.

Any individual who is seen in counseling must have their paperwork completed and processed. For legal reasons, we cannot counsel individuals who have not completed this step.

May I sit in and observe my child’s session?

We encourage parents to have a conversation with their counselor about what is the best approach to counseling. Some of our counselors like to see the child/adolescent first before moving to joint family sessions, while other counselors prefer a joint family session at the beginning. Fieldstone Counseling believes that God has placed and given parents a unique calling and responsibility in their children’s lives. We seek to involve parents in their child’s counseling when it is helpful and appropriate.

For questions regarding the billing of these sessions, see the question above.



Who uses remote counseling?

Anyone! We understand that there are circumstances in life that prohibit us from getting to a physical site for an appointment. While we always would prefer the opportunity to work with you in person, remote counseling is great alternative when that isn’t possible. We hope that remote counseling would be a blessing to meet you where you are.

How do you do remote counseling?

Along with Google Hangouts, Fieldstone uses a secure, HIPPA-compliant, video-conferencing service called Doxy.Me. Prior to your session, you will receive an e-mail from your counselor with a link to log in. You will be placed in your counselor’s waiting room and when they are ready open the session. It’s that simple; no username and password or creating online accounts.

Is it any different to get started with remote counseling versus in-person counseling?

The process for remote counseling begins the same way. Complete the Intake Paperwork, and our team will get in touch with you to set up your appointment. 

We will provide you with an additional form to be read and signed before your first remote session. This document is a remote counseling expectations contract and it will guide you through the necessary steps for setting up your remote sessions.

Do I need any special equipment?

No! Besides access to a strong internet connection, Google Hangouts and work on PCs or Apple devices; even a Chromebook can work. Make sure your device and/or computer has access to a camera and microphone.


Questions? Reach out at

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